Privacy Policy

Effective Date: 24 October 2025
Website: www.mitravajewellery.com
Company: Mitrava Group

1. Introduction

Mitrava Group (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mitravajewellery.com and purchase our products, including silver jewellery, 925 sterling silver jewellery, gold-plated jewellery, demi fine jewellery, fine jewellery, corporate gifts, and gemstones, brass jewellery.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with us:

a) Personal Information

Name, email address, phone number, billing/shipping address
Payment details (processed securely via third-party payment providers; we do not store full card details)

b) Non-Personal Information

Browser type, IP address, device information
Pages visited, time spent on our site, and referring websites

c) Account Information

If you create an account, we may collect login credentials and purchase history.

3. How We Use Your Information

We use the information collected to:

Process and deliver your orders
Communicate order updates, shipping, and support
Improve website functionality and user experience
Provide personalized recommendations and offers
Prevent fraud, unauthorized transactions, or misuse of our services
Comply with legal obligations

4. Sharing of Information

We value your trust and do not sell or rent your personal data. We may share information only with:

Payment processors & banks – to complete secure transactions
Logistics & courier partners – to deliver your orders
Service providers (IT, hosting, analytics, marketing tools) – for website operations
Legal authorities – if required by law, regulation, or to protect our rights

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Remember your preferences and login details
Analyze site performance and customer behavior
Show relevant product recommendations and ads

You can control cookie settings in your browser, but disabling them may affect website functionality.

6. Data Security

We implement industry-standard security measures (SSL encryption, restricted access, secure payment gateways) to safeguard your data. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Opt-out of marketing communications
Request data portability or restriction of processing
Withdraw consent for data usage

For any requests, please email us at connect@mitravajewellery.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies before engaging with them.

9. Children’s Privacy

Our products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

Mitrava Group may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Mitrava Group
Website: www.mitravajewellery.com
Email: connect@mitravajewellery.com
Phone: +91 9001765230
Business Address: 522-523, Fifth Floor, Sun n Moon Chambers, Gopalbari, C Scheme, Jaipur - 302001